Complement for work done by the security officers

I am writing this as a compliment and to express my sincere appreciation for the outstanding service provided by the Fidelity Security team at Menlyn Mall.

On Friday, the 5th September 2025 encountered a suspect who had previously ****** our cellphone. We immediately approached the Fidelity Security team for assistance while simultaneously contacting the SAPS. Although SAPS took a considerable amount of time to respond, the security team remained with us throughout the entire ordeal, staying patiently and supportively until midnight without hesitation or concern for their own comfort.

Thanks to their commitment and professionalism, we were able to reach a resolution when SAPS eventually arrived. An agreement was made with the suspect, and our cellphone valued at R22,000 was successfully returned.

I truly appreciate the dedication and excellent service demonstrated by the Fidelity Security team. Their actions made a significant difference, and I commend them for their loyalty and professionalism in ensuring the safety and security of the premises.

Keep up the excellent work. Salute!