Complaint: Fidelity-ADT Service Delivery

Complaint: Fidelity-ADT Service Delivery

After my father passed away in January 2025, my sister and I transferred his Fidelity-ADT account into my mother’s name. Despite submitting proof of payments (up to July 2025) and confirming debit orders are running, my mother continues to receive calls and threats of service cancellation from Cyril Mohatlane, claiming the account is in arrears.

I have repeatedly shared evidence showing payments are up to date, yet the harassment persists. Attempts to resolve this with Mr. Mohatlane have been met with rudeness, unprofessional behaviour, and empty promises of follow-up. This ongoing treatment of a recently widowed client is unacceptable and distressing. If not resolved immediately, I will demand cancellation of services.