Complaint

It has been 10 months since my car was damaged by Fedelity Security ,below is the initial email i ent them and have given them all necessary information.. I need urgent help please... I am Vuyokazi Mhluzi a rental agent from Rawson Properties Milnerton, my car (White Chevrolet Orlando) got hit by the security gate at De Aan Zicht, Burgundy Estate while I was on my way out from taking pictures for the listing of my clients flat . The incident happened on Tuesday 25th January around 9 O'clock. While I was waiting for the security to remove cones from the road the gate hid the left side and made a dent and scratches throughout the body of the car and wheel bumper . security inspector refused to give me his full name I have reported the incident with the Site manager who has reported it with Amos the supervisor of securities and I have also reported at the police station and obtained case number 19/01/2022. To date I did not get feedback from Amos. Please advise on the way forward as to when I can expect my car to be fixed by your company as I need my car fixed as soon as possible . Please note it is the security company's fault that the gate was not properly secured. See attached pictures and these I sent the same day to the site manager on WhatsApp platform.