Complaint

My name is Fikile Baloyi from 04 Bradley street Naturena. On the 23 of December 2023 I received a call from ADT to notify me about a arlam that has triggered in my house. I was in Limpopo by that time. I told them to go and respond. Then I called my neighbor to check for me while waiting for ADT, when I was on a call with her she told me that the ADT guy was there to check then she gave the phone to the guy and he said everything was okay. Then on the 31st of December 2023, I saw a message on community WhatsApp group that my gate was opened. I sent my neighbor and my partner to check for me and I called ADT . They responded but said they cannot go into the house as am not around. I then asked for patrol from the 31st until the 2nd of January while I was preparing to come back. However when I come back I did not get any slip to show that there was a patrol. Secondly the arlam system was ********** and ADT want me to be liable for fixing it. I am not getting the service am paying for and I put a blame on ADT for the house break in beacuse how come did the ******* get into my house and the arlam doesn't triggered. If ever those ******* stole my things on the 23 of December how come did the guy who responded didn't notice that the gate was opened? Again how come didn't ADT receive signal that the system is being **********. And again that guy who responded didn't even write the time that he responded with meaning he was in a hurry so its possible that he didn't notice that the gate was opened.

When I come back I found that the fridge was off and the food was rotten to prove that the incident happened days back.

What I know is that when the arlam trigger and am not around ADT has to call me back after they have responded to give me a feedback , however I didn't speak with anyone from the office on the 23 after the response, I only spoke with the guy using my naibours phone. And what I know is that after the arlam has triggered if am not around it has to be armed again. So how come did those ******* be avle to get inside the house and ***** and ********** the arlam system without ADT receiving the signal.

I lost my 2 TV's 2 laptops, printer and speaker. I blame ADT for his loss and for that regard I want to be compensated

I want to be compensated for the stuff I lost, for the money that I used to travel back from home because I had to borrow money as I was still on holiday and haven't plan to come back, I want to be compensated for the money that I will use to fix the arlam system.

Since I want promised that the manager will contact me I haven't received any call. If I dont get help am going to escalate this matter

Am not happy at all. On the 3rd of January I asked again for patrol since the arlam system was not yet fixed. But I did not get the slip to show that there was a petrol.

When I call you say your calls are recorded so please also go through all calls I made you will realize everything I mentioned above.

ADT has failed me and I want them to replace my ****** items