Charged more because of loadshedding

Item: Fidelity Security Services
Rating: 2
Author: Wendy M

I am now being charged extra for loadshedding, I just received an SMS that I will be charged because I had 7 responses in December. We all know that was loadshedding. Please rectify on your side. All the automated calls I received I pressed 1 not for the response vehicle to come

Helpful (0)

Replies (3)

Fidelity Security Services's replyOfficial

30 Jan 2024, 09:35

Dear Wendy M

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Fidelity Security Services's reply30 Jan 2024, 09:35

Official

Dear Wendy M

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Wendy M's updateReviewer Update

31 Jan 2024, 10:51

Good day, I am still waiting for the response on the above.

Wendy M's update31 Jan 2024, 10:51

Reviewer Update

Good day, I am still waiting for the response on the above.

Fidelity Security Services's replyOfficial

31 Jan 2024, 11:42

Dear Wendy M

I believe that a Customer Services agent made contact today and discussed the above with you. They have escalated your enquiry to Management and is waiting for a response. They will keep you informed.

Kind Regards
Fidelity-Adt

Fidelity Security Services's reply31 Jan 2024, 11:42

Official