Bunch of *********** ******. What a disappointment

First of all I can’t add beams to my alarm because they installed a wrong box after I had indicated that I’d need to add beams in a few months. They don’t respond when there’s a trigger, they weren’t picking up the calls either, took them a whole hour to come. Their control room is less than 5 Kim’s away from my house.. The last straw was on Friday when I called them I can’t arm or disarm the alarm on the app and on the keypad, instead there’s flashing of 8 and a lock.. they advised that they’d send a technician. It’s Sunday today when I call them they are telling me about call out fee because it’s a weekend! A whole weekend I have not been able to arm or disarm or even leave the house! The worse ever system!!!! Please stay away from this business. You will die waiting for them when there’s a break in. Bunch of ******