Billing Enquiry

Billing Enquiry

I had my unit fitted with your alarm system on the 10.08.2019.According to the Service and Installation agreement is as follows. Monthly Service Fee Total R426.60. Annual Radio Network Admin Fee R310.00. To my surprise I was debitted R755.20 on the 02.12.2019. I then contacted your Customer Care and I was assisted by Lucky who said I was billed the Annual Radio Network of R380.00, my question how can you bill the Annual fee twice in 2019 and how does it increase from R310.00 to R380..??? I was advised that Phindile Mlangeni from the Credit Control Dept would call and clarify for me however still no call. My customer ID is SIS00171 Contact Number ***.