GH
Glenda H
1 reviews | Active since Dec 2011
29 Jan 2024, 00:40
BE AWARE THAT ADT TAKES CONTROL OF YOUR BANK ACCOUNT.
I had a faulty alarm in August/Sept, were my alarm did not go off at my home but did at ADT. No-one called me, they just sent out security. Which I proved to them that I had no indication that my alarm had gone off. They charged me for to many false call out. They sent out and technician twice to repair. Proving that my alarm was faulty. Told me they would credit me for the charges. They just took it on themselves to debt me over and above my monthly subscription. As if they can take off any amount of money from my bank account willy nille. Talking to account department is like talking to a grade one who cannot understand me or do account.
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Replies (3)0
Replies (3)Fidelity Security Services's replyOfficial
29 Jan 2024, 12:24Dear Glenda H
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Fidelity Security Services's reply29 Jan 2024, 12:24
Official
Dear Glenda H
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
GH
Glenda H's updateReviewer Update
07 Feb 2024, 22:46Thank you Mpho Modisaesi for coming back to me so soon and sorting out and crediting, But now ADT has charged me for a contravention? What is that all about? Really????? What law have a broken?
GH
Glenda H's update07 Feb 2024, 22:46
Reviewer Update
Thank you Mpho Modisaesi for coming back to me so soon and sorting out and crediting, But now ADT has charged me for a contravention? What is that all about? Really????? What law have a broken?
Fidelity Security Services's replyOfficial
08 Feb 2024, 10:46Dear Glenda H
We will escalate this once again to the Social Media Team and they will be in contact shortly.
Kind Regards
Fidelity-Adt
We will escalate this once again to the Social Media Team and they will be in contact shortly.
Kind Regards
Fidelity-Adt
Fidelity Security Services's reply08 Feb 2024, 10:46
Official
Dear Glenda H
We will escalate this once again to the Social Media Team and they will be in contact shortly.
Kind Regards
Fidelity-Adt
We will escalate this once again to the Social Media Team and they will be in contact shortly.
Kind Regards
Fidelity-Adt
