Be aware of Fidelity ADT

Be aware of Fidelity ADT

We had our company and home listed with ADT for monitoring and armed response. ADT installed the alarm NEW at both premises and signed us up to their monitoring app for an additional fee. Over the course of a year our alarm triggered several times at our business premises situated 2.5 kilometres from there office. Every time the alarm tripped the app will notify you via an alarm, this would happen anything from 2 to 5 minutes after the actual alarm is triggered. Then between 5 to 17 minutes after your alarm is triggered you will receive a phone call from ADT asking if everything is ok. When armed response needed to respond they would be at our premises 25 to 30 min after our alarm has triggered. Last year we had a break in at our home, we phoned ADT as we didn’t want to trigger the siren on our alarm, this was at 2am. ADT sent armed response 22 minutes after the call was made. Our final straw with ADT was this year when our two year old son accidently triggered our panic alarm. ADT took 15 minutes to phone, when I asked the lady why it look so long to call she said she was busy and if I’m unhappy I can speak to there manager. The manager never answered and I tried several times to get a hold of him.

When I tried to cancel my account due to the service not being delivered I was forwarded on to Mechelle Fortune. Her brief response was I will have to pay a cancellation fee regardless of our experience with ADT. I tired to dispute this with her however I was sent an invoice. I have since received an email from their attorneys threatening legal action if I don’t pay. In an industry where fast response is the difference between your shop being rob or not or your loved one being helped ADT has failed and there management takes no responsibility. If you need armed response and monitoring please do some research and hopefully you will not have the same experience my company and family has had.