Bad services

Good Day

I am really disappointed in fidelity when it comes to ex employees trying to claim their money from this company. First I struggled to claim my uif money reason being of the admin lady that doesn't respond queries in time , she basically took more than six months to just fill in all required information from labour department so I can forward my uif claim. She never even helped me I had to be assisted by the rustenburg branch even though I was working in vryburg fidelity. Now I'm trying to claim my pensionfund since the 15th of December 2022 and until today my pension forms have not been processed up until today. I have to travel more than 250km just to get to the vryburg branch just to try and findout why I haven't received my pension after almost 2months and the answer I always get is I forwarded to head office and I can't do anything more until they process your papers. Again I have to spend money calling head office and head office have been telling me the lady at the vryburg hasn't responded to their emails yet. I am disappointed at the services you give your people when they have to claim your money. I would like to be please assisted as I don't know where to go or who to talk to to actually hel me process my pension so I can have access to my money. The fact that a person should wait more than a month just to claim his money is ridiculously wrong in anyways and for the fact that I also struggled claiming my uif money is just bad services from you guys. What does a person need to do to claim his pensionfund as I submitted my forms and every needed documents on the 15 Dec 2022. My employee number is *** . I went to the branch I called I emailed I even send other people to ask for me at the branch but until today my queries hasn't been resolved. So may I please be assisted.