Bad service overall

I would like to formally complain about the Amber Connect app, as nothing appears to function correctly, including the immobiliser. On October 1, 2024, one of my drivers was hijacked, and despite activating the immobiliser on the ****** bike, it failed, allowing the ***** to escape. I tested another immobiliser on a different bike yesterday, and it also did not work.

Additionally, I requested an operator to address unit updates for several bikes, but only three out of five were fixed after a full day, highlighting poor customer service and a lack of urgency. This issue recurs weekly, yet no one escalates it.

Lastly, the tracker is not providing real-time updates, which is crucial for theft prevention.

Overall, I’m deeply disappointed with the service quality and feel we’re not receiving the value we deserve, especially given our three-year contract.With that said I'm certainly that the above issues I've raised will take a week/2 to be resolved.