Bad service, management not doing anything about clients' complaints.

On Monday, 18th November 2019, the alarm was activated at my house. An officer was sent to go and check at the premises. I met him as he was leaving the premises. He told everything was fine. To my surprise, I found that he had left the gate that leads to the pool wide open. He found it closed, but decides to leave it open, as to why, it's only him who knows. I'm tired about this matter to Fidelity ADT, my conclusion is, this company employs useless employees, which includes their senior management. On the 20th November 2019, the alarm was activated, when I arrived at home, half an hour later, I arrived simultaneously with the two (2) officers who were sent to my premises. I told them to leave my premises, as their presence was no more necessary. Shabby and disgusting service from ADT. It's appalling to say the the least.