Bad service from fidelity secure drive amber connect app

On Friday late I had a bad experience with my app, all my details were change to another car that I dnt knw, so fr the whole night and Saturday morning I was getting the wrong info about someone else car, and Friday afternoon I called and I hold for ten minutes without anyone picking up the phone, so I wonder if this is the good company that's supposed to be helping us in times of danger, and when I call Saturday morning I am being told that their it are not at work so the lady can't really tell me what's happening fr my secure drive app to be changed