BAD SERVICE

I reported an alarm which has not been working on the 5th of December, where i was told by Fedility call centre that i needed to pay a call-out fee of R500 for the technician. This is an almost new alarm that has never been tampered with. The following day of logging a complaint with hello peter the alarm started working and a follow-up call from Fedility.- Now I am back to my alarm, which is not working. I emailed *** last night but still no reply from ADT. I am sitting with an alarm that is not working, and my safety and family is compromised. I will not recommend Fedility to anyone looking for an armed response. I want this issue resolved as a matter of urgency. Fezile Masinga ***