Bad Service

Bad Experience

I have a vehicle tracker with Fidelity, and my package includes a panic button for emergencies. Today, I survived an attempted hijacking and, in what was an extremely frightening and dangerous situation, I pressed the panic button expecting immediate assistance.

There was absolutely no response.

What is the point of paying for a panic button and emergency response service if, when you are genuinely in danger, nobody responds? This is not a minor inconvenience it is a serious safety concern that could have had a completely different outcome.

I am extremely disappointed and concerned about the level of service provided. Fidelity needs to urgently explain why my panic activation received no response and what measures are in place to ensure this does not happen to another customer.

A panic button should work when you need it most. Today, it failed me when it mattered most.