Bad customer services from Fidelity Security Services

We are their customers for years, however, they gave us bad customer service during December 2023. I have log a call on the first week of December that their gate key is not working and we could not lock a gate till to date 05 01 24. i must call them every time and they keep on telling me that they will send technician but nothing is happening. on the 23 December i call them to come and lock the gate as we were going away... I waited more that two hours and on top of that is me who suppose to call them for follow up. On the 26 December i call gain for the to come and unlock the gain, again had to call me more than ten times and it was at night but i had to do the follow up until to twelve from ten. i called again yesterday, again i was told that the technicians are coming. Can somebody assist me with the contact numbers of Ombudsman so that i can report ADT Security and Secure Drive once and for all. I call them six months ago in 2023 for install car track on my car, i realize on the same day that is the wrong product and the technician who was installing he mess with the air bags. On the same day while the technician was here i called secure drive to change the product and they did send another technician. however, he saw the on my there was a sign of airbags and he called secure drive tell them what the previous technician did and they promise to sent another one till today I'm still waiting and bear in mind they are deducting on my account even if I have sent numerous emails and calls to ask them to stop deducting and come and fix my car. However, we are glad that there are sending patrol during the day even if the don't want to fix our gate and Thank you for that team.POOR CUSTOMER SERVICE FROM ADT SECURITY AND SECURE DRIVE. KINDLY ASSIST ME WITH THE CONTACT DETAILS OF OBUSMAN.