bad customer service

Ive just had contract with Fidelity secure drive, sales person: Albert N****eni, i was promised that tracker will be install within a day, and tracker was installed after 6 days, also when its installed i wasnt given the emergency number etc, when i call to ask for emergency number they keep me on hold more than 1 hour, also when i call that emergency number they advised they cant get my car on the data base while ive already gave it to the sales person Albert, also they gave me contact number for amber of which i dnt know why do i have to call amber while i have contact with fidelity, im totaly not happy with the service.