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alviro R
1 reviews | Active since Oct 2015
03 Jun 2020, 11:30
BAD CUSTOMER SERVICE
Good morning i trust this email finds you well. i Cancelled my account with ADT in FEb2019 but yet my account is being debited mothtly and incurring bank charges as these no funds in the account. a few debit orders went off in Feb and June that i would like reversed ASAP please i'm also tired of calling your call center to query this and after holding on for 20 min still not resolved then your agent's promise to return my call.. to no avail your service is pathetic and disappointing as i've moved premises and was hoping to use ADT in the near future but with service of this nature i'm forced to use another service provider. kind regards LJ Simpson
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Replies (3)
Fidelity Security Services's replyOfficial
03 Jun 2020, 12:56Good day,
We serve to confirm receipt of your enquiry and have escalated such through for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.
We serve to confirm receipt of your enquiry and have escalated such through for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.
Fidelity Security Services's reply03 Jun 2020, 12:56
Official
Good day,
We serve to confirm receipt of your enquiry and have escalated such through for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.
We serve to confirm receipt of your enquiry and have escalated such through for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.
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alviro R's updateReviewer Update
03 Jun 2020, 16:59Thank you for the speedy response, just a pitty i had to do it via Hellopeter.
CONFIRMATION OF CANCELLATIONInbox | x
Tasneem Davids [Fidelity-ADT] <***> | 3:59 PM (55 minutes ago) | Dear Ms Simpson CANCELLATION OF SERVICE – 65 SAXILBY ROAD AMALINDA
Your correspondence of the 28th of February 2020 refers. We confirm receipt of your request for cancellation of your Monitoring and Armed Response service and advise that the service to the premises will terminate with immediate effect. Please be advised that the rented Radio Transmitter & Aerial is the property of Fidelity ADT and will be removed if the new owner/tenant does not subscribe to our services. Our radio retrieval technician will contact you regarding this in due course. Thank you for your past support and loyalty. Should you require our service in the future, please do not hesitate to contact us. Kind regards Tasneem Africa
Coastal Sales Services Agent
Fidelity ADT
CONFIRMATION OF CANCELLATIONInbox | x
Tasneem Davids [Fidelity-ADT] <***> | 3:59 PM (55 minutes ago) | Dear Ms Simpson CANCELLATION OF SERVICE – 65 SAXILBY ROAD AMALINDA
Your correspondence of the 28th of February 2020 refers. We confirm receipt of your request for cancellation of your Monitoring and Armed Response service and advise that the service to the premises will terminate with immediate effect. Please be advised that the rented Radio Transmitter & Aerial is the property of Fidelity ADT and will be removed if the new owner/tenant does not subscribe to our services. Our radio retrieval technician will contact you regarding this in due course. Thank you for your past support and loyalty. Should you require our service in the future, please do not hesitate to contact us. Kind regards Tasneem Africa
Coastal Sales Services Agent
Fidelity ADT
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alviro R's update03 Jun 2020, 16:59
Reviewer Update
Thank you for the speedy response, just a pitty i had to do it via Hellopeter.
CONFIRMATION OF CANCELLATIONInbox | x
Tasneem Davids [Fidelity-ADT] <***> | 3:59 PM (55 minutes ago) | Dear Ms Simpson CANCELLATION OF SERVICE – 65 SAXILBY ROAD AMALINDA
Your correspondence of the 28th of February 2020 refers. We confirm receipt of your request for cancellation of your Monitoring and Armed Response service and advise that the service to the premises will terminate with immediate effect. Please be advised that the rented Radio Transmitter & Aerial is the property of Fidelity ADT and will be removed if the new owner/tenant does not subscribe to our services. Our radio retrieval technician will contact you regarding this in due course. Thank you for your past support and loyalty. Should you require our service in the future, please do not hesitate to contact us. Kind regards Tasneem Africa
Coastal Sales Services Agent
Fidelity ADT
CONFIRMATION OF CANCELLATIONInbox | x
Tasneem Davids [Fidelity-ADT] <***> | 3:59 PM (55 minutes ago) | Dear Ms Simpson CANCELLATION OF SERVICE – 65 SAXILBY ROAD AMALINDA
Your correspondence of the 28th of February 2020 refers. We confirm receipt of your request for cancellation of your Monitoring and Armed Response service and advise that the service to the premises will terminate with immediate effect. Please be advised that the rented Radio Transmitter & Aerial is the property of Fidelity ADT and will be removed if the new owner/tenant does not subscribe to our services. Our radio retrieval technician will contact you regarding this in due course. Thank you for your past support and loyalty. Should you require our service in the future, please do not hesitate to contact us. Kind regards Tasneem Africa
Coastal Sales Services Agent
Fidelity ADT
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alviro R's updateReviewer Update
12 Feb 2022, 22:10So ADT is back demanding money from overdue account that i dont have... Phine calls, final demand emails etc etc.. 03 June 2020 above correspondence stating the matter is closed.. Account cancelled in feb 2020 and 2 years later i have to please explain once again.... So irritating. That companies cannot manage their business and staff..
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alviro R's update12 Feb 2022, 22:10
Reviewer Update
So ADT is back demanding money from overdue account that i dont have... Phine calls, final demand emails etc etc.. 03 June 2020 above correspondence stating the matter is closed.. Account cancelled in feb 2020 and 2 years later i have to please explain once again.... So irritating. That companies cannot manage their business and staff..