BACK TO SQUARE 1 AGAIN

Back to the start again. So after my first complaint Fidelity got back to me the next day to explain the investigation procedure. The person I spoke to and who I emailed all the details to was Gawie Du Preez. So the investigation had started on the 20/07/2015. So after a week I sent and email to Gawie for updates on the 27/07/2015, which he rep**** saying that his colleague would get back to me with the details. Then I sent another 2 emails after that, on the 05/08/2015 & 12/08/2015. And to my surprise no reply and not even a phone call. But I guess that the money that was short is not a problem for Fidelity as it is not there money. So when Fidelity do decide to contact I would like some else that has a position with power in the company to contact me. I have been patient for more than a month but now it has been pushed to far.