APPALLING SERVICE FROM FIDELITY ADT

I am absolutely APPALLED by the SHOCKING service received from ADT! We had 2 armed men in our driveway; phoned the Call Centre; selected life-threatening emergency. We received no less then 3 calls from ADT’s Call Centre asking if this was really a life-threatening emergency?! Because of the total lack of concern and response; I googled a security company that is active & very visible in our area. Surprise, surprise! This company arrived at least 5 minutes before ADT did? My husband and I told the guard we were cancelling our contract with immediate effect. He phoned his Manager/Supervisor who was sympathetic & understood perfectly why we wanted to cancel. I phoned ADT when I was billed at the end of November, I agree that this be considered the notice period. I was then told I’d be billed an additional 700 at the end of December as the annual fee, which I agreed to. TODAY, I received a call from the Call Centre telling me that I can cancel my contract, BUT WILL NEED TO PAY THE BALANCE OF THE 2-YEAR contract?! I AGAIN explained our experience and have REFUSED to pay the balance of the contract. I’m so looking forward to their next step - I can’t help but wonder if I’ll need to wait at least a month before I get one. MORK FROR PLANET ORK - Randburg