Apathetic - Great at Sales Pursuit, Horrific at Post Sales

They honestly don't even deserve a 1 star ! Signed an agreement for monitoring a complex as the BC chair. Made it very clear, I am only the signatory. The BC is the client, the MA is the payer. SIMPLE RIGHT - NOT. During the sales pursuit, the consultant Mark Naidoo (KZN Coastal) even called on a weekend to secure the deal. Once the contract was signed, he's too busy to answer calls, or even reply to a text. His so called area supervisor, Stephen King sends one email and vanished as well. As horrific an experience as a Stephen King novel. The issue: the signatory became the account holder, this was an admin capture error, caught and raised by the MA and the signatory who was being billed. Collectively 19 emails, 43 calls and countless tex.s to fix this challenge. No response received, to requests for the billing party to be corrected so the MA could pay this invoice in addition to other services we pay ADT for. As a result, ADT takes it upon themselves to send letters of demand to us and lists me as a bad payer, causing massive personal impact to me. They hide behind mail task ID's, callcenters, control rooms etc. Their regional sales manager Shaun Moodley is too busy to take a call, the number on Neil Bowers signature doesn't exist so how does one resolve and address queries if all correspondence goes into a black hole. In the interim, you have a frustrated customer. Makes me wonder, How many others are dealing with such incompetence from this service provider. Forget needing them in an actual emergency... will there be anyone on the line to help, or is their only concern collecting their fee ? Will seriously be lobbying to change and remove ADT from all engagements within my estate. This is is disappointing and disgusting. You are not irreplaceable, fix this ADT. Awaiting my letters of apology on this cluster fork ! As well as my cleaned credit profile.