Amber Connect from Fidelity Secure - Lot of Rubish

Highly disappointed. On the 19th of October 2022 I had a tracking device with them and got an impact alert on my app, I pressed the panic and ask they must send out a unit to go check on mu vehicle since my father was driving my vehicle. They said the will send someone to go check and give me feedback. To this date, 30 November 2022. I haven't received any feedback from them, they haven't even called or mailed me to hear if I'm ok. In the meantime, my car was totally written off, and my father unfortunately passed away in the accident. I wanted to cancel my contract with them, and now for some reason they didn't give me I have to wait for the request of the cancellation to go through in order to cancel the contract. They cannot keep their promises, but each month they still want their money. I will definitely NOT recommend them to anyone in the future. I lost my father and still have to pay for services not delivered, that's not fair.