All about money not security. Shocking service.

Complete lack of service On the 11th my system was damaged by lightning which I reported immediately. After asking for an expert as I have a complicated system which I pay a fortune for. I eventually got someone on the 13th late afternoon. This Technician could not complete the job and left. I then phoned to say this was not acceptable as I live on a big plot, to cut a long story short I had to loose my temper to get someone the next day (Saturday) a lovely technician that spent 3 hrs at a cost of R 930.00 conclusion my system thus far. is standing on R 10 116.19 and is not working. It goes off but the signal does not go through and then I can't even switch it of unless I pull the lead off the battery . I have spent the best of an hour trying to speak to the manager, Technical manager or area manager and somehow they all extremely busy to take my call. Is this what they charge for? Where is my protection? How long must I wait to be secured?from the 11th to the 23rd and the system is still not working and cant get any answers Shocking! Shocking!