1 reviews | Active since Aug 2022
After service just as bad as customer service when you’re a paying customer
I cancelled my account with Fidelity Adt on 31 May 2022 (as we were moving) on 10 June I sent a follow up to confirm if the account had been cancelled.
To my surprise (fast forward to Aug) I get an email with my statement and invoice 1 so 11 August I called the call centre and they confirmed all is in order my account had been cancelled - I even sent a message on FB
Come 25 August (standard monthly debit order date) the funds (including new increase) is deducted from my account - since I have sent emails, called the call centre (they say that I need to speak to MY account manager who is apparently never available and NEVER returns a call) and sent multiple messages on FB (only platform I do get somewhat of a response from albeit only “have you been contacted yet”)
Surely having given MORE than enough notice 112 days later the account gas STILL not been canceled, no cancelation confirmation has been received and NO REFUND!!!
Please do not reply here saying ‘your social media rep will call me’ just send confirmation of refund and cancelation!
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
It's only a pleasure. We are glad we could get this resolved.
Kind Regards
Fidelity-Adt
It's only a pleasure. We are glad we could get this resolved.
Kind Regards
Fidelity-Adt
I simply do not understand… am I now going to have to come on here every month the review the fact that you can’t cancel am account an stop a debit order???
I simply do not understand… am I now going to have to come on here every month the review the fact that you can’t cancel am account an stop a debit order???
Apologies for any inconvenience caused with regards to the above. Will escalate this to our JHB offices gain to investigate. Someone will be in contact with you shortly.
Kind Regards
Fidelity-Adt
Apologies for any inconvenience caused with regards to the above. Will escalate this to our JHB offices gain to investigate. Someone will be in contact with you shortly.
Kind Regards
Fidelity-Adt
Received an email today from credit collectors stating the account is in arrears.
Is there no one at Fidelity that can actually complete a simple task of ensuring the account closure is affected on the system?
Simply defeated by this ongoing issue that never seems to be resolved.
Received an email today from credit collectors stating the account is in arrears.
Is there no one at Fidelity that can actually complete a simple task of ensuring the account closure is affected on the system?
Simply defeated by this ongoing issue that never seems to be resolved.
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Fidelity-Adt