WD
Willem D

1 reviews | Active since Dec 2014

11 Oct 2016, 17:11

After sales service and supply of the correct equipment

<p>The company have a very low quality service after sales as they can not install the product correctly so that it work according to what they sold you. They can then not fix it to work correctly. One system is not trouble free after about 2 years and the new system the was installed is unuseble since installation and everything els is blamed for the malfunction of the product and no replacement or warrenty is applicable. the company's customer service can close for periods and then no reaction are recieved back from them</p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (3)
Fidelity Security Services
Fidelity Security Services's reply12 Oct 2016, 09:42
Official

Good day,

We serve to confirm receipt of your communication and have escalated such through for urgent investigation and feedback.

Regards

Group Customer Care

WD
Willem D's update09 Nov 2016, 11:16
Reviewer Update

I received reaction from them and most of my problems was fixed. Only one more to go that hopefully will be fixed soon

Fidelity Security Services
Fidelity Security Services's reply09 Nov 2016, 13:43
Official

Good day,

We serve to confirm receipt of your enquiry and have escalated such through for urgent investigation and feedback.

Should you require any further assistance, please do not hesitate to contact us.

Regards

Group Customer Care