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Danie E
1 reviews | Active since Mar 2009
18 Sept 2024, 11:04
ADT/FIDELITY NOT RESPONDING TO QUERIES, PHONES NOT WORKING
In June 2024 Fidelity - better known as ADT - rightfully debited a service fee against my account. In July they passed another debit in the same amount against my account for which they had no authority and which was not owed to them. I e-mailed Fidelity about the issue, but never received a reply. Another thing, the contact numbers that Fidelity/Adt list on their website is not working, so it is also impossible to call them. How is such a large business being operated without telephones and e-mail enquiries just ignored?
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Fidelity Security Services's replyOfficial
18 Sept 2024, 11:34Dear Danie Erasmus
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
Fidelity Security Services's reply18 Sept 2024, 11:34
Official
Dear Danie Erasmus
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
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Danie E's updateReviewer Update
19 Sept 2024, 08:02Mpho from Fidelty quickly assisted me and resolved issues. However the question remains why Fidelity customer care does not respond to clients' emails.
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Danie E's update19 Sept 2024, 08:02
Reviewer Update
Mpho from Fidelty quickly assisted me and resolved issues. However the question remains why Fidelity customer care does not respond to clients' emails.