ZM
Zoliswa M

1 reviews | Active since Nov 2014

02 Jan 2024, 14:53

ADT TERRIBLE CALL CENTRE SERVICES

I have been trying to get hold of ADT accounts services as my debit order for my car track account did not go through and I wanted to get their banking details so that I can personally transfer the amount, they have the worse services ever hayi! They take the cake. The call center clearly states that option 3 is for Accounts but it is clearly not, the consultants are rude, confused or just plain *********** I spoke to more than 10 people asking them to either give me the banking details or transfer me to Accounts where they can assist me with the banking details. The lines kept on cutting me off and some consultant actually had the nerve to cut me off because she didn’t like my tone. I am telling her you do not have to like my tone what you have to do is send me the banking details. Even now I still don’t have those banking details. I even lost faith if they would be able to recover my car should it get lost or they would keep on transferring me from one consultant to another and keep on acting dum like now. I would appreciate it if you would send me the banking details, your company is providing terrible customer service knowing very well if they leave the is that hefty penalty to pay which I also don’t want to pay. HAIBO GO TO HELL AND BACK JUST TO GET BANKING DETAILS.

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Replies (1)
Fidelity Security Services
Fidelity Security Services's reply17 Jan 2024, 16:52
Official
Dear Zoliswa Mbobo

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       Kind regards
Fidelity-Adt

Best regards,