KN
Khathutshelo N

1 reviews | Active since Jan 2018

05 Mar 2021, 09:52

Adt Security is a ****, they will try to milk you for all they can.

I called this company on 3 different occasions to tell them that my alarm was not working, eventually on the third try i got them and they sent their technicians who decided to rob me **** me and qouted me over R10 000.00 to fix my alarm system. I told them i cant afford it and to cancel the service in December. I explained to them that I was not going to afford it or pay for services that I don't have to cancel it until i raised enough money to fix it. Only to find out the system wasnt even broken and it only needed less than a meter of electrical tape that i fixed myself. Where exactly was the 10k for? Theyve refused to cancel my service and have been billing me simce to the tune of 1600 as it stands. I am no longer connected to their network.

If you can please avoid this company its extremely hard to cancel and their technicians are ********. I was told my system was beyond repair and needed 10k to fix for something i fixed for kess than 10 rands.

0
Replies (2)
Fidelity Security Services
Fidelity Security Services's reply05 Mar 2021, 11:05
Official
We serve to confirm receipt of your enquiry and have escalated such through for investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.
KN
Khathutshelo N's update05 Mar 2021, 15:13
Reviewer Update
They called me and informed me that they will credit my account with the 1600 and close the account. Im relieved that they decided to do the right thing in this instance.
Im suprised that it took soo long to do right by me.
Of they had been reasonable i would have sticked with them but the whole ******** me thing left a bad taste in my mouth.
Im glad it over. Will await their email to confirm for my records.