ADT security has a 3 hour response time.

Absolutely horrific service. We had an alarm go off on 2 separate occasions at 4am in the morning. Only to have their staff pitch at past 7am. Almost 3 hours later ? How is that even allowed ? What's the point of being a security service when you have worse response times than SAPS. We will definitely be looking at changing providers and fighting any "penalties" as ADT definitely hasn't kept to their side of the contract.