Adt security control rooms is operated by mini devils and Satan's who don't care what you going through.

I reside in protea Glen soweto. Yesterday I've got armed ******* in the house. It happens I the extended kitchen. In response to the incident I pressed the panic button I immediately received a call from control room asking me if we ok. I told them there is armed *******. They asked me to confirm my address and name then the lady hang up. After that I tried to call for alternative assitance from my husband. The guys left the premises after they took the phones and money. Only to find out the guy was told that we ok we saw some armed guy on the street. I am so dissapointed' before this guys arrive if we were to b killed it was gonna be the end of us. I have a small child in the house mind you. When I call again they told me that if I don't want them to call me after pressing the panic I must tell them so that they note it on the system. What a lecture for a frustrated person the first assistant was a lady and second guy I asked him to transfer me to the manager he also responded harshly to me. Was so frustrated what kind of service us it I pay monthly to be harrased? Anyone who would like to install alarm don't use fidelity maybe other companies are better. After a gunpoint someone is giving u a lecture on how things work which they failed to do since I joined 3 years ago. I had my three years daughter in the house I couldn't bear looking at her frustration while some control room give me a disrespectful argument. I would have appreciated if someone sympathize with me and explain to me how are they responding to my request because it was delayed response. I am also going to cancel my service on the first of March 2023. Their service is useless they can't even maintain their system and when u report fault u will be told about call out fees and replacing the system on ur own even after three years of service. The reception is like mini he'll with small devils very dissapointed... I have a lot to say but take service at your own risk not reliable and will add to your frustration when you need them..