1 reviews | Active since Aug 2015
ADT Pathetic Response and Customer Service
a few weeks back, my alarm went off as someone was busy by the front windows of my home. ADT called me and I requested a patrol vehicle immediately. My alarm went off for +/-43 min (I have a record). In that time ADT called me several times saying the patrol vehicle was 5min away. In this time, the intruder could have gotten into my home and hurt my 77 year old mother and me. When the patrol van showed up, he informed me he was in Athlone and he was the only van for 4 different areas at least 30min apart. Also, the patrol van was from another security firm being used by ADT (Secupro). Now I dont blame the patrol man, I blame ADT as I pay my fees every month and hardly call every week for assistance. To add insult to injury, I sent a message on Facebook to a Manager by the name of Ms Verena Hume. I told her of my complaint. She promised someone would get back to me and asked me for my contact details. I told her the message I sent was from a **** account as I do not have a personal social media presence and gave her my real email address so I can send my personal details to her. I realize this may seem suspicious but ADT just sucks. I will be cancelling my service with them come Aug when the contract is up for renewal. They want to increase my fees for petrol but yet there is no patrol van for our area.
I explained the situation I experienced and I thank him for the apology.
However, to add insult to injury, he advised me there were 2 security staff off sick, hence the use of only one vehicle for the different areas. Firstly that is not my problem as a paying client.
Secondly to tell me that as if to justify your operational inadequacy is just plain disrespectful.
I will be placing this on our neighbourhood whatsapp group as many of our neighbours are ADT clients. I will still be cancelling my subscription and Ill be doing so as soon as the contract comes up for renewal.
I explained the situation I experienced and I thank him for the apology.
However, to add insult to injury, he advised me there were 2 security staff off sick, hence the use of only one vehicle for the different areas. Firstly that is not my problem as a paying client.
Secondly to tell me that as if to justify your operational inadequacy is just plain disrespectful.
I will be placing this on our neighbourhood whatsapp group as many of our neighbours are ADT clients. I will still be cancelling my subscription and Ill be doing so as soon as the contract comes up for renewal.