ADT pathetic

ADT/Fidelity - pathetic service - not the first time. Yet again my alarm did work when I needed it, this time last week. I battled to call ADT - each of the four options had issues. i persisted and was promised that a technician would be there on Monday. He didnt arrive or call. Tuesday i made another ten attempts to call. I even used the "my life is in danger - option ONE" three times before my call was answered. I threatened cancellation and then wrote an email to cancel. Again today. the lady that took my call said she would charge for an extra month. not going to be allowed. i will fight them in court. useless crowd. DONT USE ADT