ADT monthly invoices/statements

We are such loyal customers of ADT [even though our area is designated to Atlas] but somehow I never get my monthly invoices from them despite sending numerous requests and complaints. The admin side of Fidelity ADT needs some serious upgrading - don't you have a system that automatically emails invoices/statements to customers monthly? We run a business and I need my paperwork incase we are audited. In 2020 I received invoices/statements on the following days: 23/1/2020; 10/2/2020; 5/03/2020; 6/7/2020 & 28/9/2020. that is 5 out of 12... I emailed plenty of times just to be ignored. I am done emailing requests, now I am complaining. The odds are being stacked against you in my area ADT and this might be the time for me to change to ATLAS.