ADT is useless

We joined ADT last year June. Moved into a new house with no system and they were the only company at the time to offer free installation. I regret making that choice. NO service at ALL. The one time we were not home and the alarm went off. I asked them to please send someone to have a look. We got home 30 minutes later still no one. Then a rude guard pitched an hour later "Oh we were switching shifts if you have a problem take it up with the office" was his reaction to me being furious about the time it has taken them to respond.

Last week I started receiving smses to test my alarm. We do tests every month so the sms was new to me and I left it as it also mentioned to test between Monday - Friday 9am-3pm which we are not around to do the testing. On Sunday we decided to let it go off. No call was received. When I phoned I was advised they are not receiving our signal. If your system can pick this up and send out an sms why not phone me to tell me? How many people still uses SMS anyway??? and I had to beg the person on the line to get someone to come and have a look, it was so much trouble for him to do his job he is being paid for. I was told the technician will phone me the next day to arrange. Needless to say I had to phone them again as no call was received. I was then told I will be billed for the call out (the system is NEW why should I pay) After making a fuss I received a call back they will come out without any fee being charged. They also could not do this after hours when we are home. I booked a morning slot between 09:00-12:00. and I had to arrange for someone to go to my house and open. Close to 12:00 I had to phone them again only to be told an afternoon call was logged. I have had it with this company and their *********** staff. I pay a fee for a service I am not getting. The fee that makes part of salaries being paid. Clearly this does not bother them. It does not bother them that people are cancelling. Please contact me so I can also be the next person to cancel and be sure I will not pay the remainder of my contract as I am not getting the service I am paying for.