PN
Phumla N

1 reviews | Active since Mar 2013

24 Jun 2022, 12:51

ADT IGNORING MY CLAIM AGAINST THEM

April 2022 I had a break in in my house in witpoortjie, roodepoort and the alarm system was on but the security company did not respond, a buffer report was done by the technician that confirm that the was nothing wrong with my system.

It has been 2 months and we haven't heard anything from adt except the account department wanted us to pay for the monthly services, which i told them i don't mind paying my monthly subscrition but who will replace my ****** items.

because the services that i have been paying for years was not honoured by Adt when someone entered my house on their watch.

Mr Ilwyn Aarons is the manager who is in charge of my complain, he doesn't care about Adt client what so ever, eversince i log a complain he only contacted me once to request slips for the ****** items.

you can see that ADT want to remove themselves from this case, but they still want me to countinue paying my premuim as if nothing happen.

The account is under my husband Pule Phillip Ntlhe Id No : *** 082

I have the report from Adt technician who was send to my house to check my system as proof and emails that we have been sending them without any joy

I trust that Hello Peter will help me in recovering the cost of the following ****** items.

my gate was damaged, my door and buckler damage, Tv 55cm ******, samsung cellphone, wedding ring, diesel watch

The case was open at Roodepoort police station

0
Replies (5)
Fidelity Security Services
Fidelity Security Services's reply24 Jun 2022, 14:18
Official
 We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       
 Kind regards
 Fidelity-Adt 
PN
Phumla N's update28 Jun 2022, 13:59
Reviewer Update
still waiting for ADT to get back to me
Fidelity Security Services
Fidelity Security Services's reply29 Jun 2022, 11:37
Official
 We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further. 
 Kind regards 
 Fidelity-Adt 
PN
Phumla N's update18 Jul 2022, 11:42
Reviewer Update
I feel ignored by ADT no call what so ever
Fidelity Security Services
Fidelity Security Services's reply18 Jul 2022, 12:07
Official
Dear Phumla

Our sincere apologies for the delay in contacting you.  I will escalate this once again to our JHB branch and will follow up with a call to get them to call you today.

Kind Regards 
Fidelity-Adt