Adt has to be the worse alarm company!

Good day

So I have canceled with ADT as they don't seem to prioritize their customers. My alarm wasn't working and I phoned adt on Wednesday and they only contacted me the following Tuesday to make an appointment to come Considering my alarm wasn't working i would expect them to come sooner,not to mention their ridiculous call out fee.

Anyways after a struggle I managed to get it canceled and Caroline gulele sent me an email telling me it is canceled. They still charged me the annual 2021 radio fee and I emailed and nobody responded, I called and they were supposed to call back and nobody called back (Thank goodness I cancelled) as they clearly don't give a damn about their customers. So I called the lady Caroline Gulele directly on her number and she said she is doing the refund immediately and it will take 7-14 days to reflect in my account! I have never heard of money taking 7-14 days to reflect in your bank account if the deposit was done it should take at longest 3 days! This is absurd. I just want my money adt!