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PE
Paul E

1 reviews | Active since Jan 2016

26 Apr 2022, 09:56

ADT does not Respond. AVOID!!!

Fidelity ADT is un-responsive and not willing to assist their clients. I have been chasing ADT for over a month for breaking their SLA agreement with us as our Alarm is not working and they have no interest in this. All they want is a monthly fee regardless of not being able to provide the service being paid for. I want to switch to any security company that can actually deliver on their promises and is RESPONSIVE. Over a month of following up through the ADT communication channels and not getting a response is completely un-acceptable. I am available on email, whatsapp, SMS, phone call etc. How can a security company who cannot get back to the clients that they are meant to protect be given business? A security service is serious and ADT is anything but serious about protecting their clients.

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Replies (3)
Fidelity Security Services
Fidelity Security Services's reply26 Apr 2022, 14:02
Official
We serve to confirm receipt of your enquiry and have escalated such through to the relevant department for investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.

Best regards,

PE
Paul E's update26 Apr 2022, 15:05
Reviewer Update
Thanks for feedback on this site. I am still not getting feedback from the ADT team on my request to cancel immediately due to non performance and broken SLA. It truly is unreal how bad the response is from a response company! Will update again if I get a response or not.
PE
Paul E's update27 Apr 2022, 11:33
Reviewer Update
ADT still not responded! This is on Hellopeter, email, their call centers, their escalation processes, their branch teams etc! Can ADT please explain what it is that is so hard about doing their job? This is ridiculous! Being held ransom by a security company is no joke!