CD
CLINTON D
1 reviews | Active since Jun 2017
30 Sept 2023, 08:05
Adt customer service is ****.
Hi phone Adt about one week ago and I spoke on of they consultant and she said they have book a technician for the 29.09.203 for installation for my Camera's on Wednesday I phone again a consultant told me the something and I took a day off work the 29.09.2023 than I was told on the 30.09.2023 and I now they technician don't work on Saturday and technical manager told my on the 29.09.2023 that he will call my back because he need to someone to work on Saturday and to come and do the job until today 30.09.2023 still did not get answers and now they tell me they will call me and Adt don't keep to they promise but quickly they take they money and they customer services is very bad.
Helpful (0)
Replies (5)0
Replies (5)Fidelity Security Services's replyOfficial
02 Oct 2023, 09:36Dear Clinton D
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Fidelity Security Services's reply02 Oct 2023, 09:36
Official
Dear Clinton D
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
CD
CLINTON D's updateReviewer Update
05 Oct 2023, 05:22Hi
One of staff called me on Tuesday and apologies for the way you treat me and say he will speak to bug bosse about and he also told me the technician is coming on the 06.10.2023 to my house to fix will I be available and I told him need to speak my manager to find out will he give me off Friday the 06.10.2023 because Adt missed my around on the 29.09.2023 and he said ok will call me back Wednesday to find if everything is ok for Friday and he will have both technician by my house on Friday for the senso and camera's but he did not phone me back on yesterday on 04.10.203 you call them Social Media Officer not good at all and keep to your word and I took off for Friday 06.10.2023 and I hope both technician will come out to fixed they systems.
Not a happy client at all.
Kind Regards
Clinton Davids
One of staff called me on Tuesday and apologies for the way you treat me and say he will speak to bug bosse about and he also told me the technician is coming on the 06.10.2023 to my house to fix will I be available and I told him need to speak my manager to find out will he give me off Friday the 06.10.2023 because Adt missed my around on the 29.09.2023 and he said ok will call me back Wednesday to find if everything is ok for Friday and he will have both technician by my house on Friday for the senso and camera's but he did not phone me back on yesterday on 04.10.203 you call them Social Media Officer not good at all and keep to your word and I took off for Friday 06.10.2023 and I hope both technician will come out to fixed they systems.
Not a happy client at all.
Kind Regards
Clinton Davids
CD
CLINTON D's update05 Oct 2023, 05:22
Reviewer Update
Hi
One of staff called me on Tuesday and apologies for the way you treat me and say he will speak to bug bosse about and he also told me the technician is coming on the 06.10.2023 to my house to fix will I be available and I told him need to speak my manager to find out will he give me off Friday the 06.10.2023 because Adt missed my around on the 29.09.2023 and he said ok will call me back Wednesday to find if everything is ok for Friday and he will have both technician by my house on Friday for the senso and camera's but he did not phone me back on yesterday on 04.10.203 you call them Social Media Officer not good at all and keep to your word and I took off for Friday 06.10.2023 and I hope both technician will come out to fixed they systems.
Not a happy client at all.
Kind Regards
Clinton Davids
One of staff called me on Tuesday and apologies for the way you treat me and say he will speak to bug bosse about and he also told me the technician is coming on the 06.10.2023 to my house to fix will I be available and I told him need to speak my manager to find out will he give me off Friday the 06.10.2023 because Adt missed my around on the 29.09.2023 and he said ok will call me back Wednesday to find if everything is ok for Friday and he will have both technician by my house on Friday for the senso and camera's but he did not phone me back on yesterday on 04.10.203 you call them Social Media Officer not good at all and keep to your word and I took off for Friday 06.10.2023 and I hope both technician will come out to fixed they systems.
Not a happy client at all.
Kind Regards
Clinton Davids
Fidelity Security Services's replyOfficial
05 Oct 2023, 12:05Dear Clinton D
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Fidelity Security Services's reply05 Oct 2023, 12:05
Official
Dear Clinton D
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
CD
CLINTON D's updateReviewer Update
06 Oct 2023, 11:26Hi
Here I'm starting again adt promised me that both alarm and camera's technician the will be at my house but only the alarm technician come out and when I phone now the call centre lady told me that the technician dep lady on her line will email her than she don't call back and I'm using my airtime again on Adt bull**** and I'm feeling to cancel my contract with them and move to a better security company and now my uncle what a contract with Adt and I told go with a other security not with Adt because you can see the your they traded the customer.
Here I'm starting again adt promised me that both alarm and camera's technician the will be at my house but only the alarm technician come out and when I phone now the call centre lady told me that the technician dep lady on her line will email her than she don't call back and I'm using my airtime again on Adt bull**** and I'm feeling to cancel my contract with them and move to a better security company and now my uncle what a contract with Adt and I told go with a other security not with Adt because you can see the your they traded the customer.
CD
CLINTON D's update06 Oct 2023, 11:26
Reviewer Update
Hi
Here I'm starting again adt promised me that both alarm and camera's technician the will be at my house but only the alarm technician come out and when I phone now the call centre lady told me that the technician dep lady on her line will email her than she don't call back and I'm using my airtime again on Adt bull**** and I'm feeling to cancel my contract with them and move to a better security company and now my uncle what a contract with Adt and I told go with a other security not with Adt because you can see the your they traded the customer.
Here I'm starting again adt promised me that both alarm and camera's technician the will be at my house but only the alarm technician come out and when I phone now the call centre lady told me that the technician dep lady on her line will email her than she don't call back and I'm using my airtime again on Adt bull**** and I'm feeling to cancel my contract with them and move to a better security company and now my uncle what a contract with Adt and I told go with a other security not with Adt because you can see the your they traded the customer.
Fidelity Security Services's replyOfficial
09 Oct 2023, 12:16Dear Clinton D
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
Fidelity Security Services's reply09 Oct 2023, 12:16
Official
Dear Clinton D
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
