ADT BAD SERVICE

What a bad bad bad service I received from you guys... I stepped out and received a call from you guys saying someone pressed a panic button... How can someone press a panic button when I'm not even at home?????? I came back only to find that everything it's ok and when I call you guys you tell me it's faulty I need to pay for someone to come check it out.... What the hell. Your alarm faulty and I'm the one who's supposed to pay for it.... I'm paying my money for the alarm that is not functioning properly... I leave the house thinking that it's taken care of since there's an alarm... What kind of service is this, the call center consultant lacked knowledge, the line dropped no one called back and when I called the 3rd time I was refused a reference number they hanged up the call again. Even now I'm still awaiting the response team to come make sure everything it's ok even after they said thy will be here shortly.... I am devastated by this service.