ADT Attorcious

Our alarm system was damaged by lightening and I called ADT to come quote for the repair. This happened speedily but what followed after is atrocious. Following the initial quote I requested ADT to amend the name of the quote in order to be able to claim this from our landlords building insurance. It took me two weeks and seven phone calls before a call centre agent finally told me that this cannot be done. They don't get back to you, their call centre agents keeps on asking the same questions relating to the request despite having given them the information. For isntance, they kept on asking the name of to which the quotes should be changed to. This, despite me spending an hour with a call center agent to ensure she got the info right. On Friday, the 7th of February, I requested that the response to my request be put in writing and sent to me so that I can submit to the insurance. The call center agent, Devon Juries, promised me that I would have this by close of business 07/02 but again, as with all ADT promises nothing. I am tempted to not pay for the installation because they brought me under a false impression that the quote can be changed, don't get back to me and take me for a fool. Also, they lie about getting back to customers. ADT, go to hell. Now looking for another security company in the area