ADT always missing in action but fast to debit account

If I could I would give Fidelity ADT (ZERO) For a rating. They deduct money out of my account every month without fail, but when it comes to them providing the service which I pay for. It's always a problem.last year August (2023) , something kept triggering the alarm causing it to go off. We requested for people to be sent to our house but nobody came, after giving us the run around for a whole month. Saying they doing an "investigation "and telling us we told them not to send security over(when indeed we did). They decided to blame the call center operator and say she didn't give the security people all the information they needed. That's why no one came, if someone indeed broke in and had a weapon we could have been hurt or worse dead. But it's not like they care as long as they get their money for a service they fail to provide. Last night again the alarm kept getting triggered causing it to go off, we requested for security and no one came. I wonder what excuse they going to give this time. How can your slogan be (the sooner we get to you the safer you will be) when you are always missing in action?