FM
Fezile M

1 reviews | Active since Dec 2023

30 Jan 2026, 09:30

ADF FEDILITY ALWAYS FAIL THEI CUSTOMERS

I have been with a faulty alarm from November 2025 and was promised a technician will come out to assist with no luck. On the 21st January I received an sms to call ADT as their radio cannot read my alarm thus promised a technician will be dispatched on Wednesday 28th between 8-12 and as usual no technician arrived. I had to call the call centre on the 29th where i spoke to an agent who advised that a Isaac Mokati will call me back as he is in charge of the technician. My safety is compromised and believe me these losers debit my account without fail every month. If you happen to be looking for an armed response company please look elsewhere. This will be cascaded to all social media platforms and friends. *** FEZILE

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Replies (1)
Fidelity Security Services
Fidelity Security Services's reply30 Jan 2026, 13:38
Official
Dear Fezile Mazibuko We apologise for the inconvenience caused.  Your complaint has been escalated to Senior Management and someone will be in contact with you shortly to advise on the way forward.    Kind Regards  Fidelity-Adt