Account suspended??

Our account was suspended for nonpayment, despite us providing evidence of payments to Fidelity-ADT on numerous occasions. Not to mention, Fidelity failed to inform us that their contact email addresses had changed. Where is their accountability? On 6 March 2024, I received a statement showing a huge outstanding amount for invoices dating back to September 2023. I rep**** to their email (address provided on the statement) almost immediately with proof of payments from September 2023 up to and including the 9th Feb 2024. This clearly showed that the payments had been made, to which no response was received. Subsequent emails followed on 14 March, 19 March and again today. I decided to call their ***number only to be told that the account had been suspended. Asked for the contact info of the credit controller, to be told that this info couldn’t be divulged. The customer care consultant could not assist further, other than to get someone to call me. So in essence, our premises is unprotected. It’s a long weekend…need I say more?

Not good Fidelity ADT, not good at all. Let’s hope this is resolved today, and our premises can be secured again…