Account statement

Item: Fidelity Security Services
Rating: 1
Author: mikiya M

I have been receiving text messages and email saying my account is in arrears, I have always responded to the text messages and requested my account statement and this exercise has not been fruitful at all. As a service provider they are legally obligated to furnish me with my account statement of not monthly quarterly however they are failing in that regard. I have even today requested for the statement and sadly I'm still waiting

Helpful (0)

Replies (3)

Fidelity Security Services's replyOfficial

29 Jun 2023, 15:40

Dear Mikiya M

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt

Fidelity Security Services's reply29 Jun 2023, 15:40

Official

Dear Mikiya M

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt

mikiya M's updateReviewer Update

30 Jun 2023, 14:28

I'm still awaiting feedback and nothing had come so far 😔

mikiya M's update30 Jun 2023, 14:28

Reviewer Update

I'm still awaiting feedback and nothing had come so far 😔

Fidelity Security Services's replyOfficial

30 Jun 2023, 16:03

Dear Mikiya M

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt

Fidelity Security Services's reply30 Jun 2023, 16:03

Official

Dear Mikiya M

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt