Account Closure

Since ADT moved its operations from Port Elizabeth to Cape Town I experienced several issues relating to service delivery. These include instances where my alarm triggered and I received no reaction telephone call or related visit. I recently upgraded my alarm to a local Port Elizabeth based security company and have received excellent service since. Upon trying to notify ADT of my decision in a bid to end my monitoring service I have experienced the worst possible service from Fidelity ADT. I have made several phone calls, with endless 'security conformations' where i was passed from pillar to post before eventually being lost i connections and my calls terminated. I was told that emails with cancellation letters would be e-mailed, but these have never been received. I have since two months down the line instructed my bank to stop the ADT debit order in a bid to prevent ADT from billing further debits from y account. I tried again to inform ADT, through their call center, today and after a 30min process on the phone anaged to get no closer to reaching finality. I was again told that a further email would be sent where I would be required to complete as cancellation letter. I receive numerous sms messages telling e that my alarm system is faulty. It would be because it has been long since replaced by a competitor system. I am now DONE with ADT, I have made it abundantly clear that I no longer require their service. I have been smugly told that the billing will continue regardless? You service has been shocking, your customer service record keeping is non-existent, your management is unavailable and your attitude to cancellations is unhelpful, rude and simply arrogant! I would advise everyone in the Port Elizabeth community to support local businesses as dealing with remote offices with poor systems and management is impossible.