lG
lubabalo G
1 reviews | Active since Apr 2019
17 Mar 2026, 20:03
Accident
25 Jan 26 Fidelity bakkie knocked my vehicle from behind, I submitted all documents for a claim but nothing has been until this far.
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Replies (3)lG
lubabalo G's updateReviewer Update
17 Mar 2026, 20:14I am really frustrated with the way Fidelity is treating me, after I reported their vehicle that knocked my car at the back I reported the issue to them and they requested documents including quotations that I had to pay for and I submitted all the requested documents that was beginning of Feb 26, no up date from them and contacting them they keep on telling me that they waiting for certain document from the branch since beginning of Feb. I am really terrible by this pathetic experience. Mind you my wife is using the vehicle for work purposes and boot can't close properly due to this accident.
lG
lubabalo G's update17 Mar 2026, 20:14
Reviewer Update
I am really frustrated with the way Fidelity is treating me, after I reported their vehicle that knocked my car at the back I reported the issue to them and they requested documents including quotations that I had to pay for and I submitted all the requested documents that was beginning of Feb 26, no up date from them and contacting them they keep on telling me that they waiting for certain document from the branch since beginning of Feb. I am really terrible by this pathetic experience. Mind you my wife is using the vehicle for work purposes and boot can't close properly due to this accident.
Fidelity Security Services's replyOfficial
19 Mar 2026, 11:32Dear Lubalo Gubudela We take note of your complaint and apologize for the inconvenience caused. We have escalated the issue to higher management. A senior person will contact you to discuss further. Kind regards Fidelity-ADT
Fidelity Security Services's reply19 Mar 2026, 11:32
Official
Dear Lubalo Gubudela We take note of your complaint and apologize for the inconvenience caused. We have escalated the issue to higher management. A senior person will contact you to discuss further. Kind regards Fidelity-ADT
lG
lubabalo G's updateReviewer Update
02 Apr 2026, 08:31I am still waiting for Fidelity to contact me still, it's disappointing to get a treatment like this from such a huge company like Fidelity I really now lost respect and confidence in them.
lG
lubabalo G's update02 Apr 2026, 08:31
Reviewer Update
I am still waiting for Fidelity to contact me still, it's disappointing to get a treatment like this from such a huge company like Fidelity I really now lost respect and confidence in them.