A headache called FADT Security

Yesterday I received a letter from ADT legal stating that I have an outstanding balance.

I had sent my POPs through in July I think and I received a statement again for the National amounts. On 8 August I asked for the corrected statement and I have still not received a reply.

My frustration stems from: 1. I sent the POPs as requested, they cost money.

2. I saw that you guys added yourselves on my credit record, which lowered my score by 17 points. I am furious about this one, especially since I was not told. This is my credit record, it's not a trivial matter.

3. I got two statements. One for the National amounts and another for FADT. The National amounts still showed as outstanding and the FADT one was for higher than I was told.

4. I asked for a correction of the statements on 8 August, I did not get the courtesy of a reply, instead I get an email from your legal department today.

5. My relationship with FADT started off very badly, I thought that we were now on good terms.

6. Responding to emails isn't really something your team likes to do. I've emailed you about this and since I got no reply and couldn't get through on the call centre here we are.

It really cannot be this frustrating to deal with a service provider, especially one that was suprise forced on me. I was never this frustrated while my account was with National. I just want to pull my hair out at this point. No man, you really excel at testing people's patience, damn!At what point can we both agree that this is completely unacceptable? I asked that you fix by today or make sure to return me back to National. This cannot be what you pride yourselves on at all. This service is equivalent to telling me to go to hell.