A company this broken down is selling the illusion of security

Their systems are so broken down it's almost funny. Each division doesn't talk to the others. Staff within or across divisions give different explanations. When the call centre doesn't know what to suggest, they simply put you on hold hoping you will drop the call (then eventually drop it for you). Escalating to management doesn't help. Nor does escalating to managers of managers. They sell the illusion of security via their brand name but my guess is they have zero ability to actually do anything about crime