lP
loren P
1 reviews | Active since Sept 2010
04 May 2015, 05:45
1 hour to respond to alarm signal
My alarm went off at 4.39am today. The call centre phoned at 5.35am. Almost an entire hour. What is the use of this service? This is now the worst of many dangerously slow responses and despite my requests that someone contact me to explain how it can take so long, i have not been contacted. So now I resort to social media.
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Fidelity Security Services's replyOfficial
04 May 2015, 10:41Hello Lols10,
Good day,
We serve to confirm receipt of your enquiry and have escalated such for urgent investigation.
Regards,
Group Customer Care
Good day,
We serve to confirm receipt of your enquiry and have escalated such for urgent investigation.
Regards,
Group Customer Care
Fidelity Security Services's reply04 May 2015, 10:41
Official
Hello Lols10,
Good day,
We serve to confirm receipt of your enquiry and have escalated such for urgent investigation.
Regards,
Group Customer Care
Good day,
We serve to confirm receipt of your enquiry and have escalated such for urgent investigation.
Regards,
Group Customer Care