KB
KENNETH B
1 reviews | Active since Mar 2009
19 May 2023, 10:38
****
I would like to warn ADT that should they deduct any extra amount on my account I shall call the bank and reverse both amounts. I have been giving instruction to the control room and they have been ignoring my instructions. Now they have changed the date in the system to reflect April. I am not sure if this is the way ADT is ****ming us as customers or what? With my instruction that I cannot share on this platform I am trying to reduce the number of arm responces so that I can pay the contractual amount and not a cent more. I saw in 1 of their cars the date is correct but the control room has a different date. This is a **** bt ADT.
Helpful (0)
Replies (3)0
Replies (3)
Fidelity Security Services's replyOfficial
19 May 2023, 14:18Dear Kenneth B
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Fidelity Security Services's reply19 May 2023, 14:18
Official
Dear Kenneth B
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
KB
KENNETH B's updateReviewer Update
25 May 2023, 16:50I would like to thank ADT for not giving up when I was busy and could not answer my calls. They continued to call up until they got hold of me. I have scheduled an appointment with their technician for the 31 May 2023 and they have promised to credit me for the additional amounts.
KB
KENNETH B's update25 May 2023, 16:50
Reviewer Update
I would like to thank ADT for not giving up when I was busy and could not answer my calls. They continued to call up until they got hold of me. I have scheduled an appointment with their technician for the 31 May 2023 and they have promised to credit me for the additional amounts.
Fidelity Security Services's replyOfficial
25 May 2023, 16:57Dear Kenneth B
We would like to thank you for taking the time to load this compliment/feedback. We are glad that we could be of assistance.
Your sentiments will be escalated to the relevant people and branch who assisted your with your concerns.
Kind Regards
Fidelity-Adt
We would like to thank you for taking the time to load this compliment/feedback. We are glad that we could be of assistance.
Your sentiments will be escalated to the relevant people and branch who assisted your with your concerns.
Kind Regards
Fidelity-Adt
Fidelity Security Services's reply25 May 2023, 16:57
Official
Dear Kenneth B
We would like to thank you for taking the time to load this compliment/feedback. We are glad that we could be of assistance.
Your sentiments will be escalated to the relevant people and branch who assisted your with your concerns.
Kind Regards
Fidelity-Adt
We would like to thank you for taking the time to load this compliment/feedback. We are glad that we could be of assistance.
Your sentiments will be escalated to the relevant people and branch who assisted your with your concerns.
Kind Regards
Fidelity-Adt